How Arbor Tech Supply Transformed Payment Workflows with TargetPay
Michael Wintermyer founded Arbor Tech Supply in 2008 with a clear vision: provide professionals and homeowners with quality tools, arboricultural education, and exceptional customer service. Building on nearly four decades of experience in arboriculture and landscaping, Michael’s commitment to faith, honesty, and integrity has been the cornerstone of the company’s success.
In 2011, Michael’s wife, April Wintermyer, joined the business to help manage its growing operations. With a knack for streamlining processes, April has played a key role in improving efficiency while keeping the company’s values at the forefront. Recently, Arbor Tech Supply made the switch to TargetPay, transforming their payment processing system to better serve their team and customers.
Challenge: A Fragmented System That Slowed Progress
April: “We were using a payment processing system that worked, but it wasn’t perfect.”
The previous system required extra steps, such as generating reports from separate platforms and reconciling them manually at the end of each day.
These inefficiencies not only cost the team valuable time but also left room for errors.
April: “It got the job done, but it wasn’t intertwined with our system. More than anything, I just wanted everything to be seamless.”
Security and customer convenience were also concerns. The older system occasionally required employees to manually record customer payment details—a process that was less secure and time-intensive.
Solution: A Seamless Integration with TargetPay
When April learned about TargetPay, she saw a solution that could resolve the team’s challenges. The integration of TargetPay into Arbor Tech Supply’s existing system has streamlined operations in a big way. Processes that once required multiple steps are now handled seamlessly within a single platform.
April: “Closing at the end of the day is so much faster. In the past, we had to print separate reports and manually reconcile them. Now, it’s all right there in one place. It’s saved us so much time.”
TargetPay also introduced new features that enhanced security and improved the customer experience. One standout capability is the ability to send secure payment links directly to customers, allowing them to pay without the dealership collecting or storing sensitive payment information.
April: “It’s safer for us and more convenient for our customers. We can send a payment link, and it updates automatically in our system. It’s been a great feature for everyone involved.”
The integration has also reduced errors. With everything housed in one system, the risk of mistakes during reconciliation has significantly decreased.
April: “You don’t have to log into a different website or program. Everything is right there, and it’s so easy to use.”
A Stronger Business Through Better Processes
For Arbor Tech Supply, the move to TargetPay has been more than just a technological upgrade—it’s been a step toward greater efficiency, security, and customer satisfaction.
April: “Switching to TargetPay has been one of the best decisions we’ve made. It saves time, reduces errors, and is incredibly easy to use. I’d absolutely recommend it to anyone looking to streamline their processes.”
