See What Our Customers Are Saying
Discover why Ideal is trusted by more than 2,500 dealers.
Based on Google Reviews, Facebook Reviews & Customer Feedback.
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Shaw Outdoors
It is the best computer system that I've used and the customer service has been exceptional. The amount of things this system can do is unbeatable.
OPE Dealer
Our system is always ready to work every morning. If there is ever a problem the Ideal team is right there to get us going. THANKS IDEAL!
COO
Excellent software with unmatched support! Ideal is always improving the software and genuinely listening to customer feedback.
Admin
Great product. Continued Innovation and great customer service.
OPE Dealer
Great software and great support. Been using them for 17 years.
Owner
I have found Ideal to be a progressive and forward thinking company. Innovative, helpful and supportive. Outstanding software company.
Owner
We have used Ideal for over 20 years.. don't know what we would do without it! Great business software for turn key package!
Flagler Power Equipment
Ideal has been a great asset for my business, Flagler Power Equipment. The Ideal support staff is always top notch.
CEC Turf & Tractor
I've been dealing with Ideal since I first started my job @Allpower Equipment Company back in January of 2011. As the only parts guy at the time, I picked up on the software very easily and was amazed on how versatile it was where I could do almost anything. The General Manager here at the time a year later had a stroke. I had to jump into his shoe's shotgun style. Ideal support team walked me through everything I needed to learn of quickly and been a great support. I eventually took over as General Manager and work with them time to time. The staff has taught me so much I don't have to contact them often. I miss some of my favorites that moved on, but Ryan (the sales support) and technician Paul have been great help at any time and go way out of their way. I would recommend Ideal software to any dealership of any kind. They design the software with the needs of this kind of Industry. They also made upgrades that dealers suggest including some of my own requests.
Accounting Manager
Ideal is great. This software has so much to offer and I have never had better customer service when I had issues..
Shaw Outdoors
It is the best computer system that I've used and the customer service has been exceptional. The amount of things this system can do is unbeatable. I am thinking of adding another user as we speak. All of my employees need it to get things done quickly and efferently.
Dealership Owner
Our experience with Ideal has been great! Jay, and the rest of the team, have been more than happy to assist us, are quick to respond, and have answered all of our many questions as they've come. Thank you, Jay, for the continued help as we set up and migrate over to the Ideal system!
Sales Manager
After replacing our no-longer-supported point-of-sales program with a program called Commander, we wrote that one off as a $9,000 mistake. We finally wised up and purchased IDEAL. We're in our third year with IDEAL and have found it perfect for our small engine sales and service business. The very few items we've found that needed improving, we submitted and they often incorporated in a future version. We are VERY much pleased with both the IDEAL program and their level of prompt, skilled support.
Office Manager
Our store has recently started our POS conversion to Ideal. Our territory sales executive, Warren, has been helpful in explaining the different plans and options. We feel comfortable and confident that we are in good hands. We are looking forward to getting the Ideal software installed and beginning our journey towards a great partnership. We have such high expectations on the capabilities and improvements ideal will bring to our company, and we know they will follow through on their support and commitment as they have so far.
Partner for Decision Making
Ideal helps you make better decisions. To be able to one, drive down cost and two, increase sales.
Basically, to move toward the next level in the ever-changing retail environment.
Committed to innovation
Since partnering with Ideal Computer Systems in 2012, our company has witnessed their continuous dedication to enhancing their software, reflecting a strong commitment to innovation. They genuinely value customer feedback, integrating it into their updates to meet our evolving needs.
Excellent features for OPE Dealers
Ideal software works well for outdoor power equipment sales and service. The work order process works well for the service department, the floor plan feature is nice to track units paid and unpaid, and the addition of the Accounting module helps to keep everything in one place.
Responsive support
We recently upgraded to Ideal's cloud version with no problems with the help of their responsive support team.
Responsive support
I have had nothing but great experiences with the support team at Ideal Computer Systems.
Thank you ICS for the excellent product, service, and support you provide!
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