Complete Outdoor Power Equipment Dealer Software

Service:

• Recovery Rate for Department = Total Billed Hours / Total Paid Hours 
• Tech Efficiency = Billed Hours / Actual Time Clocked On the Work Order
• Average Completion Time for Shop = Total Completed Work Orders / Total Actual Time
 

Parts:

• Fill Rate Out of Stocking Inventory = Total Parts Sold – Lost Sales, Special Orders, and Emergency Orders / Total Parts Sold Goal: 85 percent to 90 percent
• Average Transaction Time = Start-to-Finish Time with a Counter Customer
• Parts Margins

Sales:

• Average Sales per Salesperson = Total Sales / Number of Salespeople
• Touches per Salesperson = Minimum of Twenty per Day
• Closing Ratio = Customer Quotes / Sales Transactions

Don’t try to change everything at once! Determine where you want to start with the changes in your dealership. While you will be training on all aspects of the dealership with the software eventually, you need to dive head-first into one part and become a master of it.

1. Hold those margins: Don’t only hold the margins, but raise the margins on your units. Most of the dealers we are working with are adding an extra 3-5% margin onto their units in stock.
 
2. Let your customers know that you may not get more: One of the most powerful things you can do to maintain customer loyalty is be honest about the current situation. Letting them know that if they are thinking about getting a unit, now is the time to decide.


3. Maximize parts and service: Having a conversation with customers about doing annual or bi-annual maintenance on their units to keep them in peak performance is more critical than ever. This keeps them up and running and allows you to have fantastic revenue.

When we think about marketing, most dealers fall into one of two categories: the 3% category or the 5% category. 3% or 5% of ALL revenue you generate should be going towards marketing. If you opened your dealership in the last five years or brought on a new major line in the previous five years, you will be in the 5% category. If you opened your business more than five years ago and haven’t brought on a new major line or moved locations in that time, you will be in the 3% category.  

Depending on how current and accurate your data is, if you can run a report and export it into an Excel spreadsheet, we may be able to import your data into Ideal. Often, one of the main reasons someone looks for a new business system is because they can’t trust the data in their current system. If the data is no good in your old system, the last thing you want to do is bring it into your new system.

Make small markups (1-3%) on parts sold through the service department for unit repairs. Meanwhile, encourage the sales department to upsell special order addons when selling a unit.

• We are currently integrating with GravityPayments, which used to be known as ChargeItPro. They are a leader in the industry & very well known.
• Perks of integrating within your DMS are fewer clerical errors when your staff is doing end-of-day, monthly reconciliations, and more.
• There is no charge for a conversation to see what rates they can offer you and possibly beat what you are getting now from your current service provider.
• Sure, we always want to help and shop locally but at the end of the day when it comes down to business, credit card charges aren’t going anywhere, and we need to make sure it’s as affordable as possible to keep margins maximized.